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Zappos

Site Name: Zappos
URL: http://www.zappos.com
Description: Zappos is a B2C website that sells shoes in the United States. Since its inception in 1999, it has grown to become the largest online shoe-selling website, surpassing Amazon. Zappos' sales range has expanded from the earliest footwear to accessories such as leather bags, gloves, scarves, and sunglasses, as well as kitchen utensils, household appliances, and toys. 1. Zappos promises to deliver within four days, but usually, customers can receive the shoes they ordered the next day. 2, Zappos promises to customers, if you feel that the shoes are not suitable for purchase, the shipping cost of delivery and return is free. It was later summed up as "When the shoes are suitable, they will be worn. If they are not suitable, they will be replaced." This move was not the first of Zappos, but it did the most thorough. 3, customers can not pay within 90 days after purchasing Zappos products, which corresponds to the free return, so that customers release the decision pressure again

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